SugarCRM Consulting Services
1. Setting objectives
The first step to a successful CRM solution is to define a company’s challenges and objectives and determine how technology can help be a part of the solution.
As a system integrator for SugarCRM, Bestoutcome works with clients to understand the challenges and objectives in terms of their overall business strategy and help them to determine how technology best fits into that equation.
SugarCRM is designed around CRM best practice. Having established business objectives, Bestoutcome maps these objectives to the relevant business processes in SugarCRM. Business objectives can then be effectively measured, managed and realised.
2. Implementation and Hosting
SugarCRM can be up and running quickly. Bestoutcome will install and configure SugarCRM on one of our secure servers taking the hassle out of implementation and management of your software.
3. Training
Bestoutcome's SugarCRM training is designed to provide your team with key product knowledge and best practice. Our training program is the most effective way to get users to develop the necessary skills to effectively use SugarCRM, ensuring adoption and maximizing your investment.
Our consultants and training materials are updated with each new release or version of SugarCRM ensuring you receive the most relevant SugarCRM training.
4. Data Migration
Switching to SugarCRM is easy. Using our data migration service, you can import all data from your previous CRM software ensuring your SugarCRM is set up correctly from the outset.
We offer quick and safe data migration from all major CRM tools (including SFDC and ACT).
5. Support
Bestoutcome offers 3 levels of support for effective technical issue resolution depending on your organization's need:
Standard Support - online only for technical issue resolution.
Extended Support - faster response times, unlimited case management and access through phone service.
Premium Support - customers are assigned a support representative as a single point of contact to manage SugarCRM deployments from inception to roll-out to upgrade. 24/7 access to our in-house experts.
